Terms and conditions

Payment

 

Payment will only take place prior to the cruise, unless explicitly agreed otherwise in writing or by e-mail.

 

Cancel your reservation

 

Cancel more than 30 days before the start of the tour: No cancellation costs

 

Cancel 30 days or less before the start of the tour: voucher or you pay 25% of the total cost.

 

Cancel 14 days or less before the start of the tour: voucher or you pay 35% of the total cost.

 

Cancel 7 days or less before the start of the tour: voucher or you pay 50% of the total costs.

 

Cancellation up to 48 hours or less before the start of the tour: voucher or you pay 75% of the total costs.

Exceptions to the rule

 

If the trip due to private circumstances, illness or death in your vicinity, can not continue you can cancel at any time.

 

In case of heavy rainfall or wind force 5 and higher you can cancel the trip at any time. There is always a chance of rainfall in the Netherlands. The tour will continue in case of light rain. We cover the boat for you so that you are dry, without losing sight.

Rules on board

 

You must always take the environment into account. In case of noise nuisance and antisocial behavior, the captain can choose to stop the trip immediately.

 

If you intentionally destroy the inventory on board or by drunkenness you are fully liable for the costs. You must settle this immediately.

 

Excessive alcohol consumption is not permitted. Upon detection, the captain can refuse you alcoholic beverages.

 

It is not allowed to throw food remains and cigarettes overboard. If the captain decides to prematurely stop the trip for one of the above reasons, the tour will be stopped prematurely, then you are not entitled to a refund of paid booking costs.

Children on board

 

Children from 0-3 years sail free.

 

Children from 4 - 10 years sail with 40% discount on the arrangement.

Children from 11 - 17 years sail with 15% discount on the arrangement.

 

Children up to 3 years old can join for free. They do count for the maximum number of passengers of 12 people.

 

We provide life jackets for small children without a swimming certificate. These should therefore be attracted. Please indicate at the time of booking if you bring small children.

Bryan & Kim

Biltstraat 21A

3572 AB Utrecht

info@grachtenvaarders.nl

+31621177075

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Grachtenvaarders 2015